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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
AviationPros Podcast Episode 78: JFKIAT’s AI-Powered Contactless Retail Technology
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Ed Midgley, VP Customer Experience & Commercial, and Stephen Tukavkin, Vice President, IT & Digital, both with the JFK International Air Terminal (JFKIAT) join Walker Jaroch to go over the terminal’s recent partnership with SSP America and Zippin to bring contactless, AI-powered retail technology to the terminal.
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