Kristen Gale | Founder & CEO, THE TEN SPOT | Building a successful franchise model through consistency in brand and culture

Behind the Brand®

“That naivety, as you say, is a bit of a superpower because if you don't know the way that something is typically done and you're just left to figure it out, then there's so much more creativity that happens with it.”
— Kristen Gale

Kristen Gale was 24 when she was fired, for the second time. However, instead of dwelling on the setback, she took a bold step to start her own venture. She quickly developed a business plan, secured a location and loan, and opened the first TEN SPOT location in just a few months. Almost 20 years later, Kristen has grown THE TEN SPOT and created a remarkable company culture that is guided by the values that she lives every day.

This week, Kristen shares the story behind her success, including how she created a successful franchise model and scaled it across North America, while maintaining a consistent brand and exemplary company culture.

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