Improving Your Dealership or Shop

Beyond the Wrench

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1M ago 1:04:51

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Jay Marrazzo, General Manager of AIM Group, LLC, brings a fresh perspective on how shops and dealerships can improve by thinking of different departments as having different cultures. He also gets candid and discusses our industry's shortcomings.
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About Our Guest:
Jay Marrazzo
General Manager, AIM Group, LLC
jay@aimgroupsales.com
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
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Chapter

1. Improving Your Dealership or Shop (00:00:00)

2. Onboarding & Mentoring (00:07:45)

3. Toxic Comeback Culture (00:16:08)

4. Various Cultures in a Dealership (00:25:53)

5. Industry Curses (00:35:51)

6. Mistreating Technicians (00:43:40)

7. Value of a Customer (00:48:44)

220 episode

#Lifestyle #Business #Auto #Jay Goninen #Automotive Aftermarket #Automotive Repair #Diesel Industry #Automotive Industry #Mechanics #Automotive Technicians #Automotive Shops #Careers