Relationship-Driven Culture

Beyond the Wrench

Tim Winkeler, President & CEO of VIP Tires & Service, joins us to discuss how they prioritize relationships in building their shop culture. VIP Tires & Service has used staff feedback to drive improvements, learning valuable lessons along the way. These include the power of feedback, the importance of closing the feedback loop, and focusing on long-term company health.
View the view version of the podcast on YouTube
About Our Guest:
Tim Winkeler
President & CEO, VIP Tires & Service
[e-mail]
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[e-mail] | 608.716.2122
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Chapter

1. Relationship-Driven Culture (00:00:00)

2. Staff Feedback (00:06:57)

3. Closing the Feedback Loop (00:16:56)

4. Long-Term Company Health (00:19:49)

5. Approach to Training (00:27:54)

6. Hiring Lessons (00:34:35)

7. Fine-Tuning Culture (00:45:56)