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Konten disediakan oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Ep 106: 5 Reasons Why Your Customers Leave: Part 2

41:05
 
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Manage episode 380960008 series 2989306
Konten disediakan oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10.
Topics Include:
Communication with customers (4:51)
Providing value to customers through technician execution (7:43)
Setting expectations and obtaining reviews (10:12)
Customer loyalty letters, and reviews platform (14:57)
Improving customer service (23:55)
Handling customer cancellations (26:59)
Improving customer retention through data analysis (33:43)

  continue reading

160 episode

Artwork
iconBagikan
 
Manage episode 380960008 series 2989306
Konten disediakan oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10.
Topics Include:
Communication with customers (4:51)
Providing value to customers through technician execution (7:43)
Setting expectations and obtaining reviews (10:12)
Customer loyalty letters, and reviews platform (14:57)
Improving customer service (23:55)
Handling customer cancellations (26:59)
Improving customer retention through data analysis (33:43)

  continue reading

160 episode

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