213: Scale Tales | From the Ground Up - How Richard Blank Built Costa Rica's Call Center

Business Infrastructure - Curing Back Office Blues

While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life.

A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago.

And he never looked back.

In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica’s Call Center from a one-seat to a 300-seat operation.

Discover how he used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to “act their wage.”

📝 Richard’s Resources & Show Notes: https://www.eqbsystems.com/podcast/213-scale-tales-from-the-ground-up-how-richard-blank-built-costa-ricas-call-center

❓ Got questions? Send them to me on Twitter or LinkedIn.

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