Why we need better employee conversations

Career Conversations (Hospitality)

In this conversation, Jo discusses the critical issues surrounding employee engagement, leadership effectiveness, and the importance of meaningful conversations in the workplace, particularly in the hospitality industry. She emphasises that employees often feel disempowered in their career progression, and leaders lack the necessary skills to engage in impactful discussions. Jo highlights the need for organisations to foster a culture of trust and openness, where employees feel valued and understood. The conversation also touches on the challenges faced by leaders in the post-COVID landscape and the role of technology in facilitating better career conversations and performance management.

Takeaways

• Employees aren't empowered to drive their own careers.
• Leaders need to have the right conversations at the right time.
• Only 21% of employees are engaged at work globally.
• Company culture significantly impacts employee engagement and profitability.
• Communication should be consultative and two-way, not top-down.
• Individualised and continuous development is crucial for employee retention.
• Clear career paths and values alignment lead to higher engagement.
• Psychological safety is essential for open and honest conversations.
• Technology can support, but not replace, meaningful conversations.
• Organisations must prioritise time for career conversations to improve retention.

Chapters

00:00 Introduction and Background
00:00 The Problem Carrero's Software Solves
13:55 Creating a Culture of Trust and Psychological Safety
26:46 The Effectiveness of Appraisals and Conversations
29:13 The Importance of Genuine Care and Conversations