Jessica Hawkins: Emotional Intelligence and Conflict Resolution at Work

Conversations with Keita Demming

In the hustle and bustle of today's work world, where stress and burnout are all too common, embracing empathetic conflict resolution is key to cultivating vibrant and supportive workplaces.
Join Jessica Hawkins, Leadership Coach, Workplace Mediator, Solution-Focused Trainer, and Founder of Better Conflict, as we dive into the dynamics of workplace conflicts and the influence of our body's signals on emotions and decision-making.
Together, we'll dissect the 'conflict pyramid,' revealing how minor irritations can snowball into major crises and the importance of early conflict intervention.

Key takeaways:

1. Early conflict resolution contributes to healthier work environments by preventing escalation.
2. Acknowledging and understanding emotional reactions improves emotional intelligence and workplace communication.
3. Practicing self-regulation empowers individuals to manage conflicts effectively, fostering constructive communication even in challenging situations.

Jessica's links:

• Website: https://www.betterconflict.com/
• LinkedIn: https://www.linkedin.com/in/jessica-hawkins-betterconflict/
• Instagram: https://www.instagram.com/jesshawkins11/
• Facebook: https://www.facebook.com/jessica.hawkins.33

Hi, I'm your podcast host Keita Demming: Author, Advisor, Thought Partner & Coach.
I'm an award-winning educator and coach with a PhD in Adult Education and Workplace Learning who works to transform companies into places that are idea-driven and people-centered.

At The Covenant Group, I design training programs and coach entrepreneurs and business leaders to meet their strategic goals and build their businesses.
In my book, Strategy to Action: Run Your Business Without It Running You, I introduce an effective and straightforward tool to elevate your skills as a business professional and navigate the corporate world. The book offers practical insights on transforming strategies into tangible results.
Follow me on LinkedIn, Instagram, Twitter, and subscribe to my Newsletter.

Chapter

1. Navigating Conflict in the Workplace (00:00:00)

2. Navigating Conflict in Modern Workplaces (00:09:17)

3. Generous Interpretation and Understanding Behavior (00:21:19)

4. Embracing Emotions for Effective Communication (00:27:32)

5. Navigating the Safety-Danger Equation in Communication (00:34:20)

6. Navigating the Polyvagal Theory and States (00:45:44)

7. Navigating Emotions and Reactions in Workplaces (00:52:35)

8. Navigating Conflict and Building Relationships (00:59:54)