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Unlocking Customer Success: Strategies for Industry-based Organizations
Manage episode 401305143 series 3460873
Konten disediakan oleh Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
In this enlightening podcast episode hosted by Irit Eizips, we are privileged to have Himanshu Garg, Director of Business Engineering & Technical Experience at Razorpay. Together, we explore the process of redefining customer success for industry-based organizations, offering valuable insights and practical strategies:
- Dive into crucial KPIs that play a pivotal role in driving customer success within large organizational frameworks.
- Gain best practices for effectively structuring customer success activities tailored to the specific needs of industry-based organizations.
- Emphasize the significance of understanding the customer journey and strategically establishing touchpoints to ensure a seamless and cohesive customer experience.
- Pre-sales and Post-sales Teams: Explore the benefits of having separate pre-sales and post-sales teams, led by dedicated leaders like Himanshu Garg, to provide focused attention and ensure smooth transitions throughout the customer lifecycle.
Join us in this insightful conversation to glean actionable insights into the intricacies of redefining customer success. Learn practical strategies to implement successful, customer-centric approaches within your organizational structure.
Watch the full episode here: https://youtu.be/trzDltsURI4
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Additional Resources
🎥 Watch: DESIGNING ORGANIZATIONS around Customer Success
https://youtu.be/slFFH2MIatk
🎥 Watch: How to Drive CUSTOMER SUCCESS across your Organization
https://bit.ly/3OiMM06
🎥 Watch: Unveiling the CCO Role: Insights and Strategies for Success
https://youtu.be/RNtOob0248g
🎥 Watch: The vital role of CS Operations in proactive company transformation
https://youtu.be/ILn3vRxAB38
🎥 Watch: Top CUSTOMER SUCCESS KPIs for Managing CSM Teams
https://bit.ly/47RFtDQ
📑 Read: Tips for Building a Winning Customer Success Team Infographic
https://bit.ly/3OifVsv
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter
Chapter
1. Intro (00:00:00)
2. CS Background (00:01:17)
3. CRO or Sales (00:02:06)
4. Positioning CS under Sales (00:04:19)
5. CS Structure (00:09:49)
6. Organization Chart (00:14:01)
7. CCO's Functions (00:15:22)
8. Structuring CS Org Chart (00:20:48)
9. Visions (00:26:06)
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