The Art of pARTnership: Maximizing Win/Wins

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

In this episode, Dr. Michelli explores the art and science of stakeholder management, inspired by research for an upcoming 2025 book release. The podcast presents a quote from Mother Teresa, setting the tone for discussing collaborative success among diverse stakeholders.

Listeners are introduced to several analytical frameworks that aid in understanding and enhancing stakeholder relations. These include the Power Interest Matrix, which helps classify stakeholders by power and interest, and the Stakeholder Salience Model, which assesses stakeholders based on power, legitimacy, and urgency. The episode also explores the Stakeholder Engagement Cycle, guiding listeners through identifying, analyzing, prioritizing, and engaging stakeholders effectively.

The Thomas-Kilmann Conflict Management Model is also discussed, outlining strategies for navigating stakeholder conflicts with tactics ranging from competing to accommodating.

The episode concludes with actionable tips for building healthy, productive partnerships through trust, clear communication, responsiveness to feedback, understanding motivations, demonstrating competence, and proactive problem-solving. This comprehensive approach ensures that listeners are equipped to collaborate successfully for mutual benefit, embodying the episode’s core message: "Together, we can do great things."

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly.

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