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EP 58: Rick DeLisi
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Konten disediakan oleh Gavin Scott. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gavin Scott atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Welcome to Episode 58 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Rick DeLisi.
Rick is an Author and Lead Research Analyst at Glia.
We hear him describe what constitutes an "Effortless Experience"; the generational differences and how the next generation of consumers will interact with Customer Service; and deep-diving into various models that could point the way towards a more seamless technological transition within CX.
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You can find Rick online at:
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This podcast is hosted by Gavin Scott, an inspirational and entertaining
Professional Speaker, facilitator and trainer using business success,
sports experience and a genuine ability to win people over to deliver
key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/
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