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Alistair Niederer
Manage episode 308369093 series 2977146
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Alistair talks us through the new proposition of CX as a Service, what this involves and how it works, the benefits and outcomes it brings.
We hear about the levels of growth and consolidation in the CXM market, the labour challenges, and the need for balance between self serve and automation and what this means for customers, and what the next normals are going to be
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