Rising Star Meets Industry Sage in Customer Service Odyssey

CX Diaries - with Keith Gait

Ever wondered how a fresh face navigates the labyrinth of the contact centre industry?
Sophia's story will captivate you as she reveals how her passion, ignited by her father's career, led her to the buzzing world of customer service and outsourcing. Joining her is the sagacious Sadiq Mohammed, who brings decades of experience and a wealth of knowledge about the sector's evolution and the transformative impact of technology.
Together, they tackle the tough questions about outsourcing, debunking myths and highlighting the essential role of external teams in enhancing internal operations.
Strap in as we navigate the roadmap to professional growth within the contact centres and BPO spaces. The chapter throws a spotlight on the critical need for nurturing young talent, fostering connections across generational lines, and providing mentorship through platforms where experiences and knowledge are shared freely.
For those under 25 eyeing a career in this vibrant industry, our conversation is a treasure trove of guidance on starting strong, leveraging resources effectively, and climbing the ladder with confidence and skill. As we wrap, Sadiq imparts a nugget of wisdom about staying agile and open-minded, qualities that remain non-negotiable amid the industry's rapid pace of change.
We round off our discussion with reflections on personal and professional aspirations, casting our gaze towards a future interlaced with cutting-edge tech and deepened partnerships. Our guests share their excitement about the integration of emerging technologies and the potential to revolutionize client management practices.
With a unique family podcast twist, Sophia and Sadiq offer us a dual perspective on the trajectory of the contact centre industry, celebrating the synergy between established expertise and the spark of innovation.
Don't miss this episode for an unparalleled insight into the heart and hustle behind the scenes of customer service and outsourcing.

Chapter

1. Contact Centre Rising Star Insights (00:00:03)

2. Contact Centre Career Growth and Support (00:12:30)

3. Contact Center Skills and Future Development (00:18:01)

4. Future Hopes and Integration With Partners (00:27:02)