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The Thrill of Transition: A Chat with Industry Veteran Jo Garland
Manage episode 379264418 series 2977146
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Ever wonder what it takes to transition from an in-house Contact Centre to the exhilarating world of BPOs?
Meet Jo Garland, a seasoned industry maestro with a wealth of 20 years in the customer experience realm, and get a glimpse into her thrilling journey from in-house Contact Centres to Concentrix+Webhelp in the BPO sector. Unlock the key differences, unique challenges, and the strategic long-term approach that characterises the BPO industry. Jo's fresh insights are a treasure trove for anyone curious about the BPO sector or considering a tactical career move.
In this riveting chat, we pull back the curtain on Jo's achievements - from attaining a Masters degree during a global pandemic while juggling home-schooling duties, to spearheading ground breaking research on remote contact centre employee engagement.
Get sage advice from a veteran who has seen it all and continues to forge forward with a remarkable zeal for the future of the BPO industry. If you're at the cusp of your career, Jo's guidance on taking chances and nurturing authentic relationships could be the game changer you need.
Tune in for this enlightening episode and accompany us as we explore Jo's unique pathway, remarkable accomplishments, and visions for the future.
Chapter
1. Transitioning From in-House to BPO (00:00:03)
2. Transitioning From in-House to BPO (00:15:21)
3. Career Achievements and Advice (00:22:04)
53 episode
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