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Evolving Customer Care: A Journey to Digital Transformation in Finance
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Konten disediakan oleh Dennis Wakabayashi. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Dennis Wakabayashi atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Join us on "CX in the Wild" for a lively conversation live from CCW with Brent Nelson, President of the Virtual Communication Center at Wellby Financial.
Brent shares his 15-year journey in financial services, emphasizing the crucial role of digital transformation within the sector. He discusses how credit unions are racing to adopt new technologies to enhance member experiences and meet customers' rising expectations, influenced by leading service providers across various industries.
Discover how Wellby Financial integrates these innovations to provide seamless service across multiple channels, ensuring that every member interaction is efficient and personalized, from quick inquiries to detailed transactions.
Brent Nelson on LinkedIn: linkedin.com/in/brent-r-c-nelson-97661a5a
Learn more about Brent's work at their website: https://www.wellbyfinancial.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/
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