It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Konten disediakan oleh Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Decoding the Customer
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Konten disediakan oleh Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Interviews and perspectives from global customer experience experts
…
continue reading
52 episode
Tandai semua (belum/sudah) diputar ...
Beranda serial•Feed
Manage series 1568908
Konten disediakan oleh Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Julia Ahlfeldt, Certified Customer Experience Professional, Julia Ahlfeldt, and Certified Customer Experience Professional atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Interviews and perspectives from global customer experience experts
…
continue reading
52 episode
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