Is agentic AI the answer to broken analytics?

Deep Learning with PolyAI

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Analytics has always been the hardest part of the contact center. Dashboards are slow, incomplete, and rarely used outside of specialist teams. But what if analytics could be as simple as asking a question?
In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić brings back Damian Sasso to explore how agentic AI is transforming analysis itself. Instead of waiting weeks for trends to surface, leaders can now interact with their data in real time: surfacing insights, testing hypotheses, and finding the “needle in a haystack” moments that drive real business change. Capabilities like PolyAI's new Smart Analyst are making it all come to life, and Damian shares a demo to show exactly how it all works.
The conversation touches on:
- Why analytics has lagged behind in AI transformation
- How unstructured conversation data is finally becoming accessible
- The shift from static dashboards to dynamic dialogue with data
- What this means for the evolution of the contact center — from a cost center to a true command center
Watch this episode for a glimpse into how agentic AI teams will help leaders see, understand, and act on their customer conversations. And learn more about Smart Analyst at: https://poly.ai/blog/polyai-smart-analyst/?utm_source=youtube&utm_medium=podcast&utm_campaign=agentstudio&utm_content=podcast
#AI #VoiceAI #CustomerExperience #ContactCenters #PolyAI

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