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DC157 Critique: 401K Website Usability Failure
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Manage episode 327153219 series 2391114
Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric.
Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.
99 episode
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on April 26, 2024 14:52 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 327153219 series 2391114
Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric.
Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.
99 episode
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