Boosting Client Services and Sales in Interior Design

Designer Discussions : Remodeling Business Marketing

Dive into the world of sales and discover the unexpected value it holds for interior designers, with insights from our guest Duane Becker. We're unpacking the entire sales process, from the initial client contact to the final farewell, and revealing the pivotal role of a well-versed salesperson. They are not just selling a product or service, they are problem solvers, solution providers and concept introducers. We'll illuminate how to enhance your client's experience and streamline your process with scheduled appointments and structured interaction.
But wait, there's more! We're also putting under the spotlight the importance of effective follow-up strategies and stellar customer service. We'll discuss how to master the art of discussing budget constraints, the essence of providing reasons for follow-ups and how to effortlessly talk money. We'll empower you with knowledge on how to intertwine customer service and sales, and offer unexpected value to your clients. Becker also recommends some enlightening books that can help you imbibe and implement these ideas. So tune in now, this episode is sure to equip you with essential skills to boost your sales process and client service.
If you would like to get the links and show notes for this episode, click on the link below:
https://www.designerdiscussions.com/episodes/episode-102-Boosting-Client-Services-and-Sales-in-Interior-Design
Episodes referenced in this episode:
https://www.designerdiscussions.com/episodes/episode-13-How-to-Wow-Your-Clients-Experience

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Designer Discussions is a partnership of three experts: Jason Lockhart, CEO of KABMS; Maria Martin, founder of DesignAppy; and Mirjam Lippuner, founder of Get Ink DIY

Chapter

1. Unexpected Value in Sales Process (00:00:00)

2. Effective Follow-Up Strategies for Designers (00:09:57)

3. Customer Service's Importance in Sales and Marketing (00:21:35)