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Konten disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Stacy Sherman and Doing CX Right®‬ atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers

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Manage episode 383568965 series 2907625
Konten disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Stacy Sherman and Doing CX Right®‬ atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Want to digitally transform customer experiences like leading companies? Listen as Stacy Sherman interviews Andrew Carothers on how Cisco evolved from hardware to subscription services. Learn how Cisco aligned CX to recurring revenue models post-pandemic through:

  • Adopting a digital-first approach
  • Removing data silos between teams
  • Implementing AI for faster service
  • Tracking revenue-driving metrics

Hear first-hand customer service strategies to scale elevated, personalized engagement. Discover why customer experience is still maturing and how to advance on the journey.

Gain leadership insights like "clarity is kindness" that boost customer focus. This episode provides clear frameworks to future-proof your CX. More at DoingCXRight.com

  continue reading

140 episode

Artwork
iconBagikan
 
Manage episode 383568965 series 2907625
Konten disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Stacy Sherman and Doing CX Right®‬ atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Want to digitally transform customer experiences like leading companies? Listen as Stacy Sherman interviews Andrew Carothers on how Cisco evolved from hardware to subscription services. Learn how Cisco aligned CX to recurring revenue models post-pandemic through:

  • Adopting a digital-first approach
  • Removing data silos between teams
  • Implementing AI for faster service
  • Tracking revenue-driving metrics

Hear first-hand customer service strategies to scale elevated, personalized engagement. Discover why customer experience is still maturing and how to advance on the journey.

Gain leadership insights like "clarity is kindness" that boost customer focus. This episode provides clear frameworks to future-proof your CX. More at DoingCXRight.com

  continue reading

140 episode

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