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Konten disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Stacy Sherman and Doing CX Right®‬ atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier

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Manage episode 371814590 series 2907625
Konten disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Stacy Sherman and Doing CX Right®‬ atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Ever wonder why some businesses effortlessly deliver extraordinary customer experiences while others struggle? Host Stacy Sherman and guest Victoria Pelletier, the "turnaround queen," unveil the secrets behind exceptional companies. You'll hear practical ways to refocus your team on what truly matters to customers, employees, and shareholders. Learn how to eliminate excuses and engage your invaluable call center agents. Explore the profound impact of diversity, equity, and inclusion on customer experience, along with future predictions for breaking barriers and creating value. Don't miss this empowering episode that advances your understanding of CX and equips you with strategies for personal and business growth.

Details at DoingCXRight.com

  continue reading

140 episode

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Manage episode 371814590 series 2907625
Konten disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Stacy Sherman and Doing CX Right®‬ atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Ever wonder why some businesses effortlessly deliver extraordinary customer experiences while others struggle? Host Stacy Sherman and guest Victoria Pelletier, the "turnaround queen," unveil the secrets behind exceptional companies. You'll hear practical ways to refocus your team on what truly matters to customers, employees, and shareholders. Learn how to eliminate excuses and engage your invaluable call center agents. Explore the profound impact of diversity, equity, and inclusion on customer experience, along with future predictions for breaking barriers and creating value. Don't miss this empowering episode that advances your understanding of CX and equips you with strategies for personal and business growth.

Details at DoingCXRight.com

  continue reading

140 episode

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