Manage episode 379463570 series 2970895
Troubleshooting technology problems is a skill that takes time to develop. Once you've worked with a particular platform long enough, you're often able to identify exactly where to start for an issue that's reported. However, there are still new problems that arise and you have to put on your troubleshooting hat to figure out where to begin. The skills you develop with experience will propel you forward to troubleshoot these new issues much quicker.
In this episode, we outline five basic troubleshooting steps to help jumpstart your troubleshooting skills. As we outline each step, we'll provide examples of what can be done in each step and share resources that have helped us in the past.
This episode isn't only for admins, though! We also share some tips for end users on how to clearly and concisely report issues to your CRM Team that will result in a quicker response or resolution to the issue you've uncovered.
Did we miss anything that you've found helpful in your experience? Share it with us in the comments! Check out https://www.dynamicshotdish.com for more information and show notes.