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19. How to Manage Shipments In Transit
Manage episode 386044169 series 3264255
Konten disediakan oleh Russell Steed and Emerson Hammer, Russell Steed, and Emerson Hammer. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Russell Steed and Emerson Hammer, Russell Steed, and Emerson Hammer atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Did you know that 1 in 20 orders fail delivery on the first attempt?! Or that at least 2-3% of orders aren't delivered on time, no matter which carrier? This means a significant portion of your customers are going to have shipping issues or questions! Today we are talking about how to handle those issues and give your customer the best experience possible!
Here are some of the things we discuss:
- Have a great help desk process
- Have an easy to use branded tracking page
- Use a shipping method that has tracking
- Use Shopify's new shipment tracking tabs functionality.
31 episode
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