Founder of NPS | Fred Reichheld

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Fred Reichheld is the creator of the Net Promoter System. NPS practitioners include the likes of Apple, Schwab, American Express, and Intuit. The Net Promoter System (NPS) helps companies become more consumer-centric and helps enrich their customers, which ultimately leads to profitable growth. Fred is a fellow at Bain & Company, a global consultancy “that helps the world’s most ambitious changemakers define the future.” As a Bain Fellow, Fred is the founder of their Loyalty practice, which helps companies achieve results through customer and employee loyalty. With years of experience on his resume, listen in as Fred provides insights on growing your business.

Links:

Fred’s LinkedIn: https://www.linkedin.com/in/fredreichheld/

Net Promoter System: https://www.netpromotersystem.com/

125 episode

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