EP185: Reading, Resigning, and Retaining!

Experience This!

Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organizations today, and a method for enhancing your customer experience by focusing on your employee experience.

Bite-Sized Delight From the Episode:

• Never Lose an Employee Again - By focusing on the First 100 Days of the employee journey, you can create the foundational experiences that will retain your best people for many years.

• Losing Employees Is Costly - Research shows that the cost of replacing an employee is somewhere between 3-4 times their annual salary.

• If You Seek Longterm Retention, Pay Attention to Each Step in the Employee Journey - Use six tools of communication to create remarkable interactions in each of the eight phases of the employee journey.

Are You Looking for Things We Referenced?

• Never Lose an Employee Again: The Simple Path to Remarkable Retention - by Joey Coleman

• Never Lose a Customer Again: Creating Lifelong Loyalty in the First 100 Days - by Joey Coleman

• Special Giveaway for Experience This! Show Listeners:

Fan Prize 1) Purchase one copy of Never Lose an Employee Again on Amazon 2) Send receipt to: [e-mail] 3) Receive "Ten Most Commonly Asked Questions (and Answers) from Leaders Trying to Solve Employee Challenges"

Raving Fan Prize 1) Purchase one copy of Never Lose an Employee Again on Barnes & Noble 2) Send receipt to: [e-mail] 3) Receive the "Fan" prize (see above) and Early Chapter from the Book ("The Eight Phases and Six Tools of a Remarkable Employee Experience")

Super Fan Prize 1) Purchase one copy on each platform (Amazon or Barnes & Noble or your favorite Indie Book Store) 2) Send receipt to: [e-mail] 3) Receive the "Fan" and "Raving Fan" prizes, and the "Never Lose an Employee Again Implementation Kit"

Experience This Listener Rockstar Prize 1) Promote the new book (Never Lose an Employee Again) on social media 2) Tag Joey or Dan 2) Receive the: "Super Secret Antarctica Case Study"

• They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer - by Marcus Sheridan

• Society for Human Resource Management

• Association for Talent Development

• Work Insitute

• Well-Oiled Operations

• Salesforce

• Brasa Peruvian Kitchen

• Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts:

Joey Coleman - keynote speaker and author of "Never Lose a Customer Again" and "Never Lose an Employee Again"

Dan Gingiss - keynote speaker and author of "Winning at Social Customer Care" and "The Experience Maker"