EP163: Beginnings, Middles, and Endings!

Experience This!

Learn about a warm welcome that creates new loyalty, key tricks for keeping going when the experience starts to wane, and the importance of a final positive experience before a customer leaves.

Bite-Sized Delight From the Episode:

• Make Sure Your Employees are Loyal to Your Loyalty Program - Loyalty programs only work if everyone on your team genuinely understands the benefits and can explain them succinctly to your customers.

• Get Back to Basics - Alan Stein Jr.'s new book "Sustain Your Game: High Performance Keys to Manage Stress, Avoid Stagnation, and Beat Burnout" offers tips and techniques for performing at a high level over an extended period of time - something every CX professional needs to do.

• Make Canceling Easy - Offboarding is just as important as onboarding and is often the final memory a customer has of your brand when they go out into the marketplace and talk about their interactions with you. Make sure they have nice things to say by making it easy to quit doing business with you.

Are You Looking for Things We Referenced?

• Kwik Rewards

• Dick’s Sporting Goods

• Sustain Your Game: High Performance Keys to Manage Stress, Avoid Stagnation, and Beat Burnout - by Alan Stein, Jr.

• Making Meetings Better in the Hybrid Workplace - an ebook by our friends and partners at Mitel

• LawDepot

• Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts:

Joey Coleman

Dan Gingiss