The Rise of Workflow Automation: The ServiceNow Agency Opportunity in the Enterprise

Future Commerce Podcast: eCommerce, DTC and Retail Strategy

The shift towards low-code platforms like ServiceNow has changed the landscape for service agencies, requiring them to adapt their approach and focus on specific solutions. Phillip and Brian sit down with friend and mentor Jon Klonsky to discuss his new venture, which will specialize in implementing and rescuing failed implementations of the ServiceNow platform.

“Measure twice, cut once, and test often”

• {00:12:55} “Only organic growth, as opposed to purchased growth, can be a better line to run so that you don't get ahead of your skis.” - Brian
• {00:13:59} - “So many people, especially if you talk to the investor community, are like, "eCommerce is done. Let's move on to the next thing. AI," which is also important. I don't wanna take away from that, but I think eCommerce is still growing and probably gonna continue to grow and change and do incredible things, and we're just at the tip of the iceberg now with some of the new technologies that are coming into the space.” - Jon
• {00:19:47} - “You have to have a strategy that you can stick to and sustain because, you know you're going to build a team in a culture that has to be simplified for them. I think you have to be really smart and definitive about what you're gonna be doing.” - Jon
• {00:37:25} - “A strength is knowing when to spend your first few dollars. We know to be patient and not get ahead of {our} skis. ” - Jon
• {00:48:55} “It is about focus, but my focus to start is gonna be on the solution and the technology. I'm casting a wider net across some verticals because, frankly, I don't know where all the business is gonna come from yet. So cast a wider net and then I will start to narrow or we will start to narrow as we evolve as a company.” - Jon
• {00:50:36} - “I've learned mostly through my failures, but I now think that that's a strength of mine. Being able to hire and retain great teams.” - Jon

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