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Implementation is Not Onboarding

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Konten disediakan oleh Gain Grow Retain. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gain Grow Retain atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation

Onboarding Implementation Ongoing

Finite Period

Measurement - Time to Value Measurement - Time to Launch No handoffs Multiple handoffs

Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.

--

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296 episode

Artwork
iconBagikan
 
Manage episode 377866999 series 3260463
Konten disediakan oleh Gain Grow Retain. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gain Grow Retain atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation

Onboarding Implementation Ongoing

Finite Period

Measurement - Time to Value Measurement - Time to Launch No handoffs Multiple handoffs

Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.

--

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

  continue reading

296 episode

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