Integrating Your CS Goals with Community

Gain Grow Retain

Konten disediakan oleh Gain Grow Retain. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Gain Grow Retain atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

1y ago 40:05

MP3•Beranda episode

This week, Nicole Saunders, Director of Community at Zendesk talks with Jeff about how community can help bring value to the customer experience by bringing CS in as a strong content provider.

Helps move from a transactional to a relational and learning experience
Helps align the community around scaled ideas to create synergy and utilize tools and offerings collaboratively across the company to become more retention focused
Helps focus on certain KPIs and metrics that other teams have so you can use the data to tell the story of the customer and the community well

Connect with Nicole

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

296 episode

#Office Hours #Tech #MBA #Business #Gain Grow Retain