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Gain Grow Retain

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1+ y ago 8:29

MP3•Beranda episode

In this 10-minute trumpet, Jeff Breunsbach shares his views on how CSMs should be preparing for career growth. Instead of the Enterprise-level CSM being the goal, focusing on building scaled CS skills is going to give you the biggest bang for your buck.

How?

Leveraging a 1:many focus in areas that increase your reach
Focus on writing skills
Identifying self-service opportunities
Large-scale impact on customers instead of a 1:1 focus with limited reach

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

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296 episode

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