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Consistency and Culture: Andy Rebhun of CAVA on Elevating Guest Experience
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Join us on this episode of Give an Ovation as we welcome back Andy Rebhun, the Chief Experience Officer at CAVA. With a rich background in leadership roles at Ford Motor Company, McDonald's, and El Pollo Loco, Andy shares invaluable insights into the restaurant industry's best practices.
We dive deep into the importance of consistency, culture, and authenticity in creating exceptional guest experiences. Whether you're a small restaurant brand or a large chain, Andy’s advice on building a guest-centric brand, breaking down silos, and developing a cohesive brand voice will help you elevate your restaurant’s success
Thanks, Andy!
Chapter
1. Creating Five-Star Guest Experiences (00:00:00)
2. Building Authentic Brand Consistency in Hospitality (00:08:43)
338 episode
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