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How Original ChopShop Keeps Guests Coming Back with Jason Morgan
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In this episode of Give an Ovation: The Restaurant Guest Experience Podcast, host Zack Oates sits down with Jason Morgan, CEO of Original ChopShop, a rapidly expanding fast-casual restaurant known for its "better-for-you" menu. Jason shares insights on how his team, with experience from Zoe’s Kitchen, scaled Original Chop Shop from three to nearly 30 units. Key strategies include prioritizing technology by hiring an in-house IT expert early on, fostering a culture of continuous learning and career growth for employees, and maintaining a strong focus on guest experience.
Thanks, Jason!
Chapter
1. Creating Five-Star Guest Experiences (00:00:00)
2. Improving Guest Experience With Kiosks (00:07:16)
341 episode
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