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Customer Service, Life Experiences and Technology

1y ago 19:12

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Konten disediakan oleh Government Executive Media Group. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Government Executive Media Group atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda’s focus on customer experience, that will mean getting service to as many people as possible… in whatever ways are available.

Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He’s also the author of a post on Nextgov headlined “The Low-Tech Side of Biden’s Push to Improve the ‘Life Experiences’ with Government.” which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.

***

Follow GovExec on LinkedIn:

https://www.linkedin.com/company/government-executive

… continue reading

644 episode

#News #Government Executive Media Group #Daily News #On Covid19

Artwork

Customer Service, Life Experiences and Technology

12 subscribers

published 1y ago

Bagikan

MP3•Beranda episode

Konten disediakan oleh Government Executive Media Group. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Government Executive Media Group atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda’s focus on customer experience, that will mean getting service to as many people as possible… in whatever ways are available.

Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He’s also the author of a post on Nextgov headlined “The Low-Tech Side of Biden’s Push to Improve the ‘Life Experiences’ with Government.” which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.

***

Follow GovExec on LinkedIn:

https://www.linkedin.com/company/government-executive

… continue reading

644 episode

#News #Government Executive Media Group #Daily News #On Covid19

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