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The Door-to-Door Experience: Corporate Travel Trends and Technology, with Susan Lichtenstein
Manage episode 449973935 series 3614002
Konten disediakan oleh Ken Lucci & James Blain, Ken Lucci, and James Blain. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Ken Lucci & James Blain, Ken Lucci, and James Blain atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
It’s no longer air vs ground transportation. It’s all one experience from the minute the passenger steps out their door to the minute they arrive back.
In this episode, Ken and James sit down with Susan Lichtenstein, VP of Sales at HQ, to shine a light on trends and technology in the corporate travel industry. In this episode, you’ll learn:
- How technology can help operators modernize their business, allowing for real-time vehicle tracking, automated expense management, and enhanced safety measures.
- Why operators must think of the entire passenger experience
- What to expect from self-driving cars, robotic transportation systems, and the continued growth in electric vehicles and micro-mobility solutions.
- Why the industry needs more women and diversity in leadership roles to foster innovation and improve customer experience.
Connect with Susan on LinkedIn: https://www.linkedin.com/in/susanlichtenstein/
Visit the HQ website: https://hqtravel.com/
Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/
Connect with James Blain, President at PAX Training:
https://paxtraining.com/
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