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How Traffit Grew 36%/Year With Net Negative Churn (Without Adding New Business Revenue)

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Manage episode 302113805 series 2947814
Konten disediakan oleh Aazar Ali Shad. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Aazar Ali Shad atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode, we discuss Traffit's story. They added 36% / year additional growth just by focusing on negative churn (excluding new business revenue).

We discussed:

00:41 - Mick's background & about Traffit

02:18 - Mick's net negative churn story

06:05 - How did he ask for an upsell?

10:10 - How he incentivized the customer success team to upsell more?

14:15 - What are some metrics he moved?

16:06 - Who is his favorite growth marketer?

17:30 - What has he recently changed his mind about?

18:33 - What does he think about internal numbers and salary transparency?

Links:

Please leave a review for the podcast if you are a regular listener.

Subscribe to the newsletter to get exclusive podcast notes and mindset-changing growth marketing mental models and stories in your inbox.

  continue reading

80 episode

Artwork
iconBagikan
 
Manage episode 302113805 series 2947814
Konten disediakan oleh Aazar Ali Shad. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Aazar Ali Shad atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode, we discuss Traffit's story. They added 36% / year additional growth just by focusing on negative churn (excluding new business revenue).

We discussed:

00:41 - Mick's background & about Traffit

02:18 - Mick's net negative churn story

06:05 - How did he ask for an upsell?

10:10 - How he incentivized the customer success team to upsell more?

14:15 - What are some metrics he moved?

16:06 - Who is his favorite growth marketer?

17:30 - What has he recently changed his mind about?

18:33 - What does he think about internal numbers and salary transparency?

Links:

Please leave a review for the podcast if you are a regular listener.

Subscribe to the newsletter to get exclusive podcast notes and mindset-changing growth marketing mental models and stories in your inbox.

  continue reading

80 episode

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