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Our first claims report - transparency builds trust
Manage episode 426782191 series 2803545
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In this podcast, John talks to Phil Deacon, Head of Claims at Guardian, about this major milestone.
Discussing both the claim statistics and the experience of claiming with us, Phil explains how we were able to pay 100% of our Life and Terminal Illness claims in 2023, as well as why he believes transparency is fundamental to building trust.
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