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Healthy As Tech Episode 6 - If I Have Workday, Why Do I Need ServiceNow? (Ask Stanford Health Care)
Manage episode 440435757 series 3556213
Konten disediakan oleh Larry Kaiser, Natalie Tollefson, Larry Kaiser, and Natalie Tollefson. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Larry Kaiser, Natalie Tollefson, Larry Kaiser, and Natalie Tollefson atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
What if implementing ServiceNow and Workday wasn’t an either-or question for healthcare leaders but a both-and?
Every healthcare department relies on its own familiar system to accomplish tasks. Yet, without a way to connect these systems, organizations face communication breakdowns, redundant and inaccurate data, and poor end-user experiences.
What if your favorite back-office system, like Workday, connected to a unified system of engagement, automating complex workflows and enabling employees to submit requests and find answers in one place?
In this Healthy as Tech talk, Optimum's Natalie Tollefson, Senior Director of Customer Success, and Chris Esper, Principal Workday Consultant, sat down with Peter Ford, Senior Director of Facilities and Business Application at Stanford Health Care, to hear how Stanford Health Care used ServiceNow and Workday to transform their end-user experience and operations.
In this Healthy as Tech talk, we discussed:
- How Stanford Health Care used ServiceNow and Workday to consolidate nearly workflows into one system of engagement
- Benefits to using a system of record (Workday) and a system of engagement (ServiceNow)
- Steps to take to transform employee experience for back-office teams and end-users
- How investing in both systems saves organizations from redundant spending and increase ROI
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