Customer Understanding: The Cornerstone Of A Customer-Centric Organization With Annette Franz Humans Of CX podcast

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Konten disediakan oleh Neha Batra. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Neha Batra atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

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Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz

2y ago 24:16

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Konten disediakan oleh Neha Batra. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Neha Batra atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy. They discuss how culture shapes the customer experience, customer understanding, and what part employee experience plays in creating the best CX.

Humans of CX is handcrafted by our friends over at: fame.so

… continue reading

25 episode

#MBA #Business News #Business #News #Neha Batra #Customer Experience #Customer Communications Platform #Customer Support #Contact Center

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Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz

published 2y ago

Bagikan

MP3•Beranda episode

Konten disediakan oleh Neha Batra. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Neha Batra atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy. They discuss how culture shapes the customer experience, customer understanding, and what part employee experience plays in creating the best CX.

Humans of CX is handcrafted by our friends over at: fame.so

… continue reading

25 episode

#MBA #Business News #Business #News #Neha Batra #Customer Experience #Customer Communications Platform #Customer Support #Contact Center

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