Offline dengan aplikasi Player FM !
EP: 232 Nathan Keller w/ Free2Grow - AI Answering Services Evolution Mastering Growth
Manage episode 435224497 series 3391839
🚀 Exciting Insights from HVAC Revealed Podcast with Nathan Keller 🚀
We had an enlightening conversation with Nathan Keller on our latest episode of HVAC Revealed, and I wanted to share some key takeaways with our LinkedIn network. Nathan Keller, co-founder of Free to Grow, took us through the transformative journey of his company from a human-based call center to an AI-powered customer service enterprise. Here are the highlights:
🔑 Key Takeaways:
- AI Integration for Enhanced Efficiency: Transitioning from human agents to AI-powered customer service reduced costs, improved efficiency, and enabled 24/7 customer support. This evolution has allowed them to service more customers while ensuring high-quality interactions.
- Proactive Quality Assurance: By establishing a QA team to monitor calls and address customer frustrations proactively, Nathan’s company significantly improved their booking rates. This approach emphasizes fixing potential issues before they escalate.
- Trusting Intuition in Decision Making: Nathan stressed the importance of making decisions based on intuition rather than overanalyzing, which has been pivotal in the company's agile and growth-focused strategy.
Nathan’s journey illustrates both the challenges and opportunities that come with embracing AI in customer service. For more in-depth insights and to hear the full conversation, tune in to the latest episode of HVAC Revealed!
#HVACRevealed #AI #CustomerService #BusinessTransformation #Leadership #ProactiveManagement
Find Nathan:
On The Web: https://www.free-2-grow.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662
Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Service World Expo: https://www.serviceworldexpo.com/
On Purpose Media: https://onpurposemedia.ca
221 episode
Manage episode 435224497 series 3391839
🚀 Exciting Insights from HVAC Revealed Podcast with Nathan Keller 🚀
We had an enlightening conversation with Nathan Keller on our latest episode of HVAC Revealed, and I wanted to share some key takeaways with our LinkedIn network. Nathan Keller, co-founder of Free to Grow, took us through the transformative journey of his company from a human-based call center to an AI-powered customer service enterprise. Here are the highlights:
🔑 Key Takeaways:
- AI Integration for Enhanced Efficiency: Transitioning from human agents to AI-powered customer service reduced costs, improved efficiency, and enabled 24/7 customer support. This evolution has allowed them to service more customers while ensuring high-quality interactions.
- Proactive Quality Assurance: By establishing a QA team to monitor calls and address customer frustrations proactively, Nathan’s company significantly improved their booking rates. This approach emphasizes fixing potential issues before they escalate.
- Trusting Intuition in Decision Making: Nathan stressed the importance of making decisions based on intuition rather than overanalyzing, which has been pivotal in the company's agile and growth-focused strategy.
Nathan’s journey illustrates both the challenges and opportunities that come with embracing AI in customer service. For more in-depth insights and to hear the full conversation, tune in to the latest episode of HVAC Revealed!
#HVACRevealed #AI #CustomerService #BusinessTransformation #Leadership #ProactiveManagement
Find Nathan:
On The Web: https://www.free-2-grow.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662
Sponsored By:
Chiirp: https://chiirp.com/hssr
Elite Call: https://elitecall.net
Service World Expo: https://www.serviceworldexpo.com/
On Purpose Media: https://onpurposemedia.ca
221 episode
Semua episode
×Selamat datang di Player FM!
Player FM memindai web untuk mencari podcast berkualitas tinggi untuk Anda nikmati saat ini. Ini adalah aplikasi podcast terbaik dan bekerja untuk Android, iPhone, dan web. Daftar untuk menyinkronkan langganan di seluruh perangkat.