EP 77 - Meet Titi Cole, Chief Client Officer, Global Consumer Bank at CITI

I Choose the Ladder

In this episode you meet Titi Cole. Titi Cole is the Head of Operations & Fraud Prevention and the Chief Client Officer for Citi’s Global Consumer Bank. In this role, she is responsible for delivering a seamless client experience across service channels, deploying cutting edge fraud prevention technology and enhancing productivity. Titi also serves as the Global Diversity & Inclusion Champion for the Global Consumer Bank, leading several key diversity initiatives including increasing representation of women and underrepresented groups across the business. A 27-year veteran of the financial services industry, Titi joined Citi from Wells Fargo, where she was the Head of Consumer and Small Business Banking Operations and Contact Centers after previously leading Shared Services for Consumer Credit Solutions in support of the consumer lending businesses. She also served as a member of Wells Fargo’s Management Committee. Previously, Titi led Retail Products and Underwriting for Bank of America with responsibility for the consumer credit card, debit and checking businesses, credit card underwriting and fulfillment, and the enterprise payments network group. She has also held leadership roles at BMO Harris Bank in Chicago and McKinsey & Company. Titi earned a bachelor's degree in economics from the University of Ibadan, Nigeria, and an MBA from Northwestern University's Kellogg School of Management. Titi serves on the Board of Trustees for Communities in Schools and for Queens University of Charlotte. Some of the things that we discussed that stood out to me were: - The unexpected ways being an immigrant positioned her for success - Managing impostor syndrome - The importance of who you choose to marry - Making mistakes - The evolution of corporate culture