It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Konten disediakan oleh In The Know - A Customer Experience Podcast. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh In The Know - A Customer Experience Podcast atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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#1: How Enterprises Satisfy the Modern-Day Customer
MP3•Beranda episode
Manage episode 173412387 series 1393299
Konten disediakan oleh In The Know - A Customer Experience Podcast. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh In The Know - A Customer Experience Podcast atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Service businesses are in trouble. They’re in trouble because of the new standard set by Uber, Yelp, Grubhub, and many others. It’s this new standard of customer service that is creating headaches for enterprises who rely on non-dedicated third party networks. That's what we're solving at Dispatch. We're linking the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com
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continue reading
28 episode
MP3•Beranda episode
Manage episode 173412387 series 1393299
Konten disediakan oleh In The Know - A Customer Experience Podcast. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh In The Know - A Customer Experience Podcast atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Service businesses are in trouble. They’re in trouble because of the new standard set by Uber, Yelp, Grubhub, and many others. It’s this new standard of customer service that is creating headaches for enterprises who rely on non-dedicated third party networks. That's what we're solving at Dispatch. We're linking the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com
…
continue reading
28 episode
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