Beyond the Words: The case for listening to what isn’t said

Infernal Communication

We’ve spent the whole second season of Infernal Communication talking about storytelling. So it’s time we focus on the other side of the conversation: listening. You know the old saying, we’ve got one mouth and two ears, yet for some reason, listening can really take a back seat to talking, let’s flip the script.

In this episode, former 9-1-1 operator, Doug Showalter, shares real world examples of how careful listening saves lives. And then, How to Listen Like You Mean It, author Ximena Vengoechea gives practical advice for deciphering the right kind of listening– depending on who you’re talking to.

Join host Lottie Bazley in our series finale for insight into how to become a better listener– whether it’s a life-threatening situation or your average Monday meeting.