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Bringing Voice to British Gas with Diana Mundo & Laura Celada
Manage episode 254546216 series 2553976
Over 10 million UK homes and half a million businesses trust British Gas. On this special episode you'll hear Diana Mundo, the Senior Experience Designer who was part of the Publicis Sapient team who created the voice skill for British Gas and the client, SEO & Content Manager at British Gas, Laura Celada discuss how the process began. You'll hear why British Gas wanted to get in on voice, the 8 week period Diana and her team used to create, build and test the skill, how it will help customers and the company plus why British Gas sees value in voice and why Diana expresses the value of testing so much at her company as agencies create voice skills for clients.
Want the chance to speak at VOICE 2020? Call for proposals is open until March 2020. Get them in here!
129 episode
Manage episode 254546216 series 2553976
Over 10 million UK homes and half a million businesses trust British Gas. On this special episode you'll hear Diana Mundo, the Senior Experience Designer who was part of the Publicis Sapient team who created the voice skill for British Gas and the client, SEO & Content Manager at British Gas, Laura Celada discuss how the process began. You'll hear why British Gas wanted to get in on voice, the 8 week period Diana and her team used to create, build and test the skill, how it will help customers and the company plus why British Gas sees value in voice and why Diana expresses the value of testing so much at her company as agencies create voice skills for clients.
Want the chance to speak at VOICE 2020? Call for proposals is open until March 2020. Get them in here!
129 episode
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