It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Konten disediakan oleh InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh InspireCast Customer Experience Podcast and Quadient - Mirza Baig atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Mostafa El-Bermawy on the concept of #CX Filter Bubbles + the linkage between politics & #CX
MP3•Beranda episode
Manage episode 190421065 series 1078581
Konten disediakan oleh InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh InspireCast Customer Experience Podcast and Quadient - Mirza Baig atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
There are two topics you never discuss, we'll we're going to discuss one of them anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round, the InspireCast features special guest Mostafa El-Bermawy, a startup growth and marketing strategist, who has worked with some of the biggest brands around: American Express, P&G and Ford Motors plus is a regular tech contributor for Wired magazine and BBC Arabia. Mostafa posits that our world view (as seen recently in campaign elections is being "filtered" by Facebook and Google.... The impact on Customer Experience is also undeniable - so tune-in and listen to the entire podcast to understand just how does a filter bubble tunnel-vision your brand's CX approach.
…
continue reading
6 episode
MP3•Beranda episode
Manage episode 190421065 series 1078581
Konten disediakan oleh InspireCast Customer Experience Podcast and Quadient - Mirza Baig. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh InspireCast Customer Experience Podcast and Quadient - Mirza Baig atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
There are two topics you never discuss, we'll we're going to discuss one of them anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round, the InspireCast features special guest Mostafa El-Bermawy, a startup growth and marketing strategist, who has worked with some of the biggest brands around: American Express, P&G and Ford Motors plus is a regular tech contributor for Wired magazine and BBC Arabia. Mostafa posits that our world view (as seen recently in campaign elections is being "filtered" by Facebook and Google.... The impact on Customer Experience is also undeniable - so tune-in and listen to the entire podcast to understand just how does a filter bubble tunnel-vision your brand's CX approach.
…
continue reading
6 episode
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