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Cognitive AI for Transformative Customer Service

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Manage episode 380879850 series 2928307
Konten disediakan oleh Leaders in Lending. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Leaders in Lending atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
AI is not inherently intelligent, but do we need our computers and machines to think like us?
Some might be reluctant to test the boundaries of Generative AI intelligence, but Peter Voss, CEO & Chief Scientist at Aigo.ai, has spent his career figuring out how to build software that has common sense and can reason. He sees a distinct need in business for cognitive AI to go beyond what a programmer can dictate so that technology is anticipating, and solving, real-world problems efficiently. Businesses stand to dramatically reduce the cost of goods and services by having a lot more things automated- particularly banks and other businesses with vast customer facing workforces.
Join Jeff and Peter as they discuss:
  • The capabilities and limitations of AI intelligence models in customer service
  • The necessity of embracing cognitive AI for achieving human-like intelligence
  • The transformative potential of advanced chatbot technology for Fintechs
  continue reading

156 episode

Artwork
iconBagikan
 
Manage episode 380879850 series 2928307
Konten disediakan oleh Leaders in Lending. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Leaders in Lending atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
AI is not inherently intelligent, but do we need our computers and machines to think like us?
Some might be reluctant to test the boundaries of Generative AI intelligence, but Peter Voss, CEO & Chief Scientist at Aigo.ai, has spent his career figuring out how to build software that has common sense and can reason. He sees a distinct need in business for cognitive AI to go beyond what a programmer can dictate so that technology is anticipating, and solving, real-world problems efficiently. Businesses stand to dramatically reduce the cost of goods and services by having a lot more things automated- particularly banks and other businesses with vast customer facing workforces.
Join Jeff and Peter as they discuss:
  • The capabilities and limitations of AI intelligence models in customer service
  • The necessity of embracing cognitive AI for achieving human-like intelligence
  • The transformative potential of advanced chatbot technology for Fintechs
  continue reading

156 episode

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