How Innovation In Servicing Drives Loyalty Leaders In Lending podcast

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Tech Business Podcasting Education Dan Sanchez Credit Union

Konten disediakan oleh Leaders in Lending. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Leaders in Lending atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

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How Innovation in Servicing Drives Loyalty

1+ y ago 46:33

Bagikan

MP3•Beranda episode

Konten disediakan oleh Leaders in Lending. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Leaders in Lending atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Around 90% of a loan lifecycle and engagement happens in the world of servicing, but no one really talks about it. From getting approved to taking a loan through the final stage of closing an account, servicing matters for customer experience and loyalty, ultimately driving business outcomes.
We’re joined by Matt Bivons, Founder & CEO at Canopy — an organization focused on helping lenders be better operators through their easily integrable loan management platform and cutting-edge suite of tools. Matt shares insights he’s gleaned from a myriad of experiences throughout a decade in FinTech to show exactly why servicing matters.
Join us as we discuss:

Canopy’s focus on exceptional customer service and deep expertise in student lending
Call for adaptation and innovation to meet the needs of rapidly changing dynamics in FinTech
Data migration and scalability: careful planning and gradual expansion

… continue reading

156 episode

#Tech #Business #Podcasting Education #Dan Sanchez #Credit Union

Artwork

How Innovation in Servicing Drives Loyalty

Leaders in Lending

published 1+ y ago

Bagikan

MP3•Beranda episode

Konten disediakan oleh Leaders in Lending. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Leaders in Lending atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Around 90% of a loan lifecycle and engagement happens in the world of servicing, but no one really talks about it. From getting approved to taking a loan through the final stage of closing an account, servicing matters for customer experience and loyalty, ultimately driving business outcomes.
We’re joined by Matt Bivons, Founder & CEO at Canopy — an organization focused on helping lenders be better operators through their easily integrable loan management platform and cutting-edge suite of tools. Matt shares insights he’s gleaned from a myriad of experiences throughout a decade in FinTech to show exactly why servicing matters.
Join us as we discuss:

Canopy’s focus on exceptional customer service and deep expertise in student lending
Call for adaptation and innovation to meet the needs of rapidly changing dynamics in FinTech
Data migration and scalability: careful planning and gradual expansion

… continue reading

156 episode

#Tech #Business #Podcasting Education #Dan Sanchez #Credit Union

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