Offline dengan aplikasi Player FM !
149: Improving performance with an AI coaching bot – Dan Redman
Manage episode 429036158 series 2336625
Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/149/
Podcast information and more episodes: https://learninguncut.global/podcast/
236 episode
Manage episode 429036158 series 2336625
Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/149/
Podcast information and more episodes: https://learninguncut.global/podcast/
236 episode
Minden epizód
×Selamat datang di Player FM!
Player FM memindai web untuk mencari podcast berkualitas tinggi untuk Anda nikmati saat ini. Ini adalah aplikasi podcast terbaik dan bekerja untuk Android, iPhone, dan web. Daftar untuk menyinkronkan langganan di seluruh perangkat.