How do you quantify the results of a successful digital transformation journey?

Lost In Transformation

How do you quantify the results of a successful digital transformation? Is it best to focus on hard or soft metrics? Or should we rather concentrate on better customer value propositions, or on new offerings? Or mix all of the above? Tune into this special podcast episode to find out what our digital leaders recommend as best practices.

Chapter

1. How do you quantify the results of a successful digital transformation journey? (00:00:00)

2. Set KPIs around processes, people, and commercial parts (00:01:21)

3. Measure new value propositions offered to your customers (00:03:13)

4. Did we make a customer's life better in any shape or form? (00:04:17)

5. Apply both types of metrics: financial and behavioral (00:05:51)

6. Create metrics relevant to the projects you're running (00:06:49)

7. Use the same KPIs as you have in your business so far (00:08:00)

8. Get granular on the measurement depending on the goal of the transformation journey (00:09:03)

9. Focus on the commercial impact of the portfolio that you’ve affected (00:09:47)

10. Use concrete metrics - enable digital and measure recurring revenues (00:09:59)

11. Look at the entire user experience from an employee’s, consumer's, and client's perspective (00:11:39)

12. Success lies in understanding what your customers want, serving those needs, and making money (00:12:45)