The dangers of designing AI chatbots to be human-like

Marketplace All-in-One

Advancements in artificial intelligence have made it possible for the technology to mimic humans in ever-more convincing ways. But even far less sophisticated tools than today’s chatbots have been shown in research to trick our brains, in a sense, into projecting human thought processes and emotions onto these systems. It’s a cognitive failure that can leave people open to deception and manipulation, which makes the increasingly human-like technologies proliferating in our daily lives particularly dangerous, Rick Claypool, research director at the nonprofit Public Citizen, a consumer advocacy organization, told Marketplace’s Meghan McCarty Carino.