How to Deal With Difficult Clients - Part 1

Massage Rocks

How to set clear boundaries and enforce them in your massage business

Today we're going to be talking about pushing the boundaries, or rather clients who push *your* boundaries as a massage therapist.
Click here to read the transcript of this episode
Click here to go to the resources mentioned in this episode

Let's face it, there are plenty of people out there who think they're entitled to the moon on a stick and expect you to get it for them too!
And it's an unfortunate fact that sometimes, as a business owner you will inevitably encounter these people. It's amazing where they crop up! Sometimes even someone you thought was lovely will turn into one.
But how do you deal with these people without getting overly stressed or wanting to quit altogether?
How do you reduce your chances of getting them in the first place?
And what about the dreaded "bad review" threat?
We're going to go over these things in this episode, and talk about a few things you can do to put yourself in a stronger position when it comes to clients who try to push your boundaries.
Later on I'll be speaking to special guest Lisa Walker from White Apple Thinking, an expert in clarity and confidence for women in business, to find out her take on boundaries and enforcing them as a massage therapist.
Now if you're watching the video of this episode and want to hear my chat with Lisa then head over to the podcast, the link is below, as it's exclusively on the rock your massage business podcast.
So! Setting your boundaries as a massage therapist:
It's very much about setting boundaries that work for YOU and being able to clearly communicate them to your clients and potential clients.
But firstly, what ARE your boundaries? Are you clear on them yourself? You can't clearly communicate your boundaries to anyone if you don't have clarity on them yourself!
It's a good idea to sit down with your laptop or pen and paper and write down the things that matter to you, and how you want to deal with them, even if it seems obvious:
What is your cancellation policy?
What is your booking & payment policy?
How will you deal with any inappropriate requests, whether by message phone call or in person?
What will you do if someone turns up smelling like they haven't washed for a week?
If a client turns up late or even early?
And what's your policy if something like the covid lockdowns were to happen again?
This may all evolve as time goes on, and that's fine! People will do things you hadn't expected or even imagined they would. There are some quite crazy stories out there, which is another episode in itself really! Just update your policies accordingly. But whatever you do, make sure it works for YOU! Don't for example say that you will require 24 hours notice from clients to cancel if you could really do with 48 hours notice! It's your business, you make the rules!
To keep reading, click here

Hey! Guess what? If you're ready to go from "getting by" in your massage business to Totally Rocking It, then I've got something for you - Head over to my website and download my free e-book, How To Get Massage Clients Without Paid Ads. In it you'll learn about your Superpower and how to get your S.M.A.R.T strategy in place, so that you can get clients absolutely pouring in without having to pay for ads!
Go to: massagerocks.me/podcast
Or
Download it here!